NeighborStars Privacy Policy

Last Updated: April 23, 2025

NeighborStars, Inc. ("NeighborStars," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the information you provide when using our mobile application, website, and related services (collectively, the "Platform").

By using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy and our Terms of Service. If you do not agree, please do not use the Platform.

1. Information We Collect

a. Information You Provide to Us

  • Account Information: When creating an account, we collect your name, email, phone number, password, and profile image.

  • Profile Data:

    • Players: Parents or guardians may provide information about children (e.g., age, skill level, interests).

    • Coaches: You may provide information about your background, location, achievements, and availability.

  • Payment Data: Credit/debit card details or payment method information is processed securely via Stripe.

  • Communication: Content of messages and correspondence exchanged on the Platform.

b. Information Collected Automatically

  • Location Data: With permission, we collect real-time location to facilitate player-coach matching.

  • Device & Log Data: We automatically collect data such as IP address, device ID, operating system, usage activity, and error logs.

c. Information from Third Parties

  • Service Providers: We may receive data from payment processors (e.g., Stripe) and identity verification services.

  • Social Media: If you link a third-party account (e.g., Google or Apple), we may receive profile information.

2. How We Use Your Information

  • To Provide Services: Enable account creation, matchmaking, communication, and payments.

  • To Ensure Safety: Identity verification, monitor interactions, and respond to inappropriate behavior.

  • To Improve Our Platform: Debug issues, develop new features, and analyze user trends.

  • To Communicate with You: Notifications, updates, and promotional messages (you may opt out).

  • For Legal Purposes: Meet legal obligations, respond to law enforcement, or defend our rights.

3. Sharing Your Information

  • With Other Users: Limited information is shared to enable training arrangements.

  • With Vendors & Partners: Data shared with third-party services (e.g., payment processors, analytics providers) is strictly for providing the Platform's functionality.

  • For Legal Reasons: When required to comply with legal obligations or to protect NeighborStars’ legal interests.

  • With Consent: Information may be shared when you explicitly authorize us to do so.

We do not sell your personal information.

4. Data Security and Retention

  • We implement industry-standard security measures, such as encryption and secure data storage.

  • Although we work hard to protect your information, no system can be guaranteed 100% secure.

  • We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

5. Your Responsibilities

  • Keep your account credentials secure.

  • Provide accurate, up-to-date information.

  • Use the Platform in compliance with our Terms of Service and all applicable laws.

6. Children’s Privacy and Parental Consent

  • Children under 13 may only use the Platform under the supervision of a parent or legal guardian.

  • We do not knowingly collect personal data from children without verifiable parental consent.

7. Dispute Resolution

  • Any disputes concerning this Privacy Policy are subject to the dispute resolution terms outlined in our Terms of Service, including binding arbitration and jurisdictional limitations.

8. Updates to This Policy

  • We may revise this Privacy Policy from time to time.

  • Material changes will be communicated through the app or email.

  • Continued use of the Platform after updates indicates acceptance.

9. Limitation of Liability

  • While we strive to safeguard your data, we cannot be held liable for unauthorized access or security breaches resulting from factors beyond our control.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at:

NeighborStars, Inc.
Email: admin@neighbor-stars.com